Frequently Asked Questions

How can I protect myself from long
distance fraud?
· Changing your passwords is a good start and do not have a simple one. However, there are many others and they will depend on your exact configuration.
What kind of phone lines do I need?
· There are many kinds and this will be determined during our free consultation of your needs.
Where are you located?
· Location is important to determine what
services are available for phone and
high speed.
What’s your territory
· Do you have remote workers or employees who travel? A VOIP system may work for you.
Are you expanding or already there or need to revamp your communications?
· We try to future proof your investment in
your equipment and cabling by
considering your future growth.
Do you have multiple sites?
· If you communicate with these sites on
a regular basis you might consider
connecting them for your computer
network as well as your voice network.
Where can I get help?
· Contact us!

Telephone
Ask yourself a few basic questions...
· How many people need a telephone or workstation?
· Do you currently have a telephone system?
· Will the receptionist telephone be the only telephone to ring?
· What do you like or dislike about your existing phone system?
· Do you need cabling for your office? Do you have a floor plan of where the new phones or workstations will be?
· Do you require any overhead paging? Warehouse? Shipping?
· Do you require any music on hold? or Marketing Messages on while a caller is on hold?
· When would you like to have the new system in place? Are there any particular due dates we should be prepared for?
· Would you like to be able to access your telephone system while at the cottage?
· Do you require any telephones to ring differently at different times of the day? If so, which telephones and when?

Voicemail
Ask yourself a few basic questions...
· Will each staff member need a mailbox?
· Do all of the staff work at the office OR do some staff members work remotely?
· Do you need Voice Mail? Call Centre? Would you like to be able to view your voicemail in your email inbox? Play .wav files on your PDA?"
Phone Lines
Ask yourself a few basic questions...
· What kind of telephone lines do you need? Digital? Analog? VoIP?
· Do you make a lot of long distance telephone calls?
· If so, do you want to talk about saving money on Long Distance?
· Who will be providing these services?
· What type/speed of internet service are you using at your company and by who? Do you have IT support staff?
Miscellaneous
Ask yourself a few basic questions...
· Do you need headsets?
· Back up power supply?
Do you have any additional needs?
For more helpful hints, please contact our office.